Frequently Asked Questions
Everything you need to know about your Zulu & Zephyr experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within Australia, while international orders can take between 7-14 business days depending on the destination.
What is your return policy for swimwear?
We accept returns on swimwear within 30 days of purchase, provided the hygiene seal is intact, tags are attached, and the garment is in its original condition.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How do I care for my Zulu & Zephyr garments?
To maintain the quality of our fabrics, we recommend a cold hand wash and drying in the shade. Always avoid harsh chemicals and tumble drying.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse. Please contact our customer care team immediately, and we will do our best to accommodate changes if the order hasn't shipped.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna.